Privacy Policy
pembridgelettings.co.uk values the protection of our customers’ personal information and privacy. This Privacy Policy outlines how we collect, use, and protect personal information when customers browse the website, view apartments, submit booking requests, and make related payments.
- Information We Collect
While you use pembridgelettings.co.uk, we may collect the following information as required for our services:
Name and contact details
Email address
Lease and booking-related information
Selected apartment and lease term
Payment and transaction-related information
Inquiries or other information voluntarily submitted by you
Necessary technical information generated during website access and usage
- Use of Information
The information we collect is primarily used to:
Process apartment viewings, bookings, and lease applications
Confirm lease terms and related arrangements
Process required lease or booking payments
Respond to customer inquiries and provide related services
Improve website functionality and user experience
Maintain website security and prevent unauthorized use
Fulfill applicable legal and regulatory obligations
We do not sell customers’ personal information to third parties.
- Payment Information
When you make lease or booking payments via the website, relevant payment information may be processed by secure payment service systems. We do not store full bank card or payment account details unless necessary.
- Information Sharing
We may share necessary information with relevant service providers—such as those handling payment processing, website technical support, and related operational services—when required to provide website services and complete the leasing process.
Except where required by law or necessary to protect the legitimate interests of the website, our customers, and other relevant parties, we will not disclose your personal information to third parties without a valid reason.
- Cookies and Website Technologies
pembridgelettings.co.uk may use cookies and similar technologies to ensure the website functions correctly, understand usage patterns, save necessary user preferences, and improve the website experience. You can manage or restrict cookies through your browser settings.
- Information Security
We implement reasonable technical and administrative measures to protect customers’ personal information and reduce the risk of unauthorized access, use, modification, or disclosure. However, absolute security cannot be guaranteed for internet transmissions or electronic storage.
- Information Retention
We retain relevant information for the period necessary to provide services, maintain lease records, resolve disputes, and fulfill legal obligations. Once the retention period expires, we will delete or securely dispose of the information in accordance with applicable requirements.
8. Your Privacy Rights
Under applicable data protection laws, you may have the right to request access to, correction of, deletion of, or restriction of the processing of your personal information, and, in certain circumstances, to object to specific data processing activities.
If you wish to inquire about or exercise these rights, please contact us using the details provided on pembridgelettings.co.uk.
- Updates to These Terms
We may update this privacy policy to reflect changes in our business operations, website functionality, or applicable laws. Updated terms will be posted on the website, and the latest update time displayed on the page will apply.