These Digital Delivery Terms apply to customers who submit applications to rent or book fully furnished apartments online via pembridgelettings.co.uk. As the website provides residential rental and booking services, “delivery” refers primarily to the electronic delivery of services such as booking confirmations, rental details, and move-in arrangements.
- Booking Applications
Once a customer selects an apartment and rental period on pembridgelettings.co.uk and submits a booking application, the system records the relevant application details.
After submission, we typically review and process the booking information within 1–2 business days. A booking is considered successful only upon the display of a confirmation message on the website or the receipt of a confirmation notification via the customer’s provided contact details.
- Payment and Booking Activation
Customers must complete the required rental or booking payment for the amount displayed on the website.
Once payment is successful and the booking is confirmed, the rental or booking arrangements generally become effective within 1 business day. If the payment status requires further verification, the activation time may be extended accordingly.
Applications for which payment has not been completed or confirmation has not been received are not considered finalized rental bookings.
- Delivery of Rental Information
Following booking confirmation, important information regarding the rental will be sent via the website account, email, or other contact methods provided by the customer.
This information is typically provided within 1–2 business days of booking confirmation and includes move-in arrangements, the rental period, and other necessary details.
Customers are responsible for ensuring the accuracy of their provided contact details and for checking notifications in a timely manner.
- Move-in Arrangements
The specific move-in date is determined by the rental period selected and confirmed by the customer at the time of booking.
If additional information or the completion of necessary move-in procedures is required prior to arrival, we may send relevant instructions to the customer 1–3 business days before the scheduled move-in date.
Customers must complete the relevant processes in accordance with the move-in information and requirements received.
- Information Delays
In the event of delays caused by payment verification, incomplete information, technical issues, public holidays, or other factors beyond our control, we will handle the matter reasonably and, if necessary, notify the customer via the provided contact details.
- Cancellations or Booking Changes
Customers wishing to cancel or modify a submitted booking should submit a request as soon as possible via the “Contact Us” page on pembridgelettings.co.uk. Cancellations, refunds, or changes to the rental period will be handled in accordance with the applicable rental terms and relevant policies. If a refund is approved, it will generally be processed via the original payment method within 5–10 business days of confirmation; the actual time of receipt may vary depending on the payment provider’s processing time.
- Customer Responsibilities
Customers must ensure that the name, contact details, rental period, and other booking information provided are accurate and correct.
Customers shall bear the consequences of any delays resulting from the provision of incorrect information, failure to check notifications in a timely manner, or failure to complete required procedures as instructed.