This policy applies to customers who submit applications to rent or book fully furnished apartments via pembridgelettings.co.uk. As the website provides apartment rental services, “returns and exchanges” refer primarily to booking cancellations, changes to rental arrangements, and eligible refunds.
- Booking Cancellation
Customers wishing to cancel a submitted apartment booking should submit a request as soon as possible via the “Contact Us” page on pembridgelettings.co.uk.
Booking applications that have not yet been confirmed may be cancelled subject to their current processing status. Confirmed bookings will be handled in accordance with the relevant rental terms and conditions and this refund policy.
- Booking Changes
Customers wishing to change check-in dates, rental durations, or other booking details should submit a request well in advance of the originally scheduled check-in date.
We will evaluate change requests based on property availability and relevant rental terms. Certain changes may require re-confirmation of pricing, rental duration, or other related arrangements.
- Refund Eligibility
Customers may apply for a refund of payments made, provided they meet the applicable refund criteria.
If a booking cannot be fulfilled because we are unable to provide the confirmed rental arrangements, eligible customers will receive a corresponding refund.
The specific refund amount will be determined based on the actual booking details, services already provided, and applicable rental terms.
- Non-refundable or Partially Refundable Situations
If a customer voluntarily cancels after the booking is confirmed, or if the rental service period has already commenced, refunds may be subject to restrictions under the relevant rental terms.
If a customer fails to utilize the property in accordance with confirmed check-in arrangements, or terminates the lease early for personal reasons, eligibility for a refund and the refund amount will be determined by the applicable rental terms.
- Refund Processing Time
Once a refund request has been reviewed and approved, the refund is typically processed within 3–5 business days.
Refunds will be issued via the original payment method. Due to varying processing times among banks, payment processors, and other financial service providers, funds typically reach the customer’s account within 5–10 business days of the refund being issued. If you have not received your refund after the aforementioned timeframe, we recommend that you first contact the bank or payment service provider used for the transaction; you may also contact us via pembridgelettings.co.uk to check the status of your refund.
- Duplicate or Incorrect Payments
If you discover a duplicate payment, an incorrect amount, or any other obvious payment issue, please contact us as soon as possible and provide the relevant transaction details.
Once verified, eligible refunds are typically processed within 3–5 business days of confirmation.
- Contact Us
Please contact us if you have any questions regarding booking cancellations, changes to the lease, refund conditions, or the status of a refund.
Company: PEMBRIDGE LETTINGS LTD
Address: 61 Ladbroke Road, London, England, W11 3PD
Email: schiefferaquirre284@outlook.com
Phone: +447932710657
We will review the matter based on the booking details and applicable lease terms, and provide you with the outcome within a reasonable timeframe.